Acko Car Insurance Claims Process in Mumbai

Having car insurance provides peace of mind in case your car gets damaged. But making a claim can take time and effort. Acko General Insurance aims to smooth the claims process for its customers in Mumbai and other major cities. This claims process—from initial filing to final settlement eases customers' worries. Knowing what to expect brings confidence, allowing you to focus on recovery, repairs, and restoring normalcy after an incident. Read on to learn how to raise a claim on Acko's website.

Steps to Raise a Claim

Filing a windshield insurance claim with Acko is relatively simple.

1. First, visit their website, www.acko.com, and click the 'Login' button at the top right corner. This will take you to the login page.
2. On the login page, enter your registered mobile number and click 'Get OTP.' A one-time password will be sent to your mobile number via SMS.
3. Once you receive the OTP, enter it in the designated field on the login page and click submit. This will log you into your account dashboard.
4. After logging in successfully, you need to click on the 'Claim Now' button, which is visible on the top menu bar. This will redirect you to the claims section.
5. On the claims page, you can select the insurance policy for which you want to file the claim. Here, you can see car, bike, or health insurance options to raise a claim for the respective policy.
6. Once you select the appropriate policy, you must fill in all details related to the claim, such as the date of loss, description of loss, claim amount, etc. The page is self-explanatory, with all steps listed clearly.

After accurately entering the claim details, click submit. The claim request will then be registered with Acko. You can track the status of your claim by logging into your account dashboard at any time. You can also download the claim form for Acko General Insurance here

Hassle-free Claim Process

Here are the ways in which a car insurance claim with Acko in Mumbai works:

• Car Pick-up: Acko provides free car pick-up within 1 hour of your location in Mumbai (for specified areas). You don't need to take your car yourself to the preferred garage.

• Assessment: The car will be taken to Acko's partnered garage for damage assessment. A surveyor will also inspect and validate the claim.

• Repairs & Delivery: The car will be repaired at the garage/service center. If repairs cannot be completed within three days, Acko provides cab vouchers, so you are not inconvenienced. Once repairs are done, the car will be delivered back to your doorstep.

Settling Smaller Car Repair Claims Smoothly

Car insurance should make the claims process smooth for customers in case of minor damages, such as a cracked windshield or a loose bumper. For such small fixes, the customer should be able to get the car repaired immediately at a nearby garage of their choice. Waiting for claim approval or visiting only certain workshops may be optional. The car insurance policy typically covers repair costs up to a specific limit based on the damage type. For instance, cracked windshield fixes may be covered up to a certain amount, depending on the customer's policy. Later, the customer can submit the original bills and payment receipts online as proof. The insurer will then check the details digitally and approve the claim remotely. After this, the approved settlement amount can be directly transferred to the customer's bank through NEFT/UPI.

The Bottom Line

Acko aims to simplify the car insurance claims process for customers in major Indian cities. They are removing many of the typical hassles by providing services like free pick-up and delivery, simple online submissions, cashless settlements for minor repairs, and speedy assessments. The goal is to settle claims quickly so policyholders can focus on getting their vehicles repaired and back on the road. Moreover, if you’re looking for a car glass replacement service, or want to learn more about Acko windshield insurance contact AIS Windshield Experts.