ICICI Lombard Motor Insurance Process in Hyderabad

For Hyderabad’s residents, ICICI Lombard motor insurance is a vital investment. It offers comprehensive coverage, their motor insurance in Hyderabad policy protects vehicle owners against unforeseen events, such as windshield damage.

Thanks to ICICI Lombard motor insurance, damaged windshields can be swiftly repaired and replaced without unnecessary repair costs.

However, to enjoy this coverage, it is important that you familiarise yourself with the ICICI Lombard motor insurance claim process. To ensure a seamless motor insurance process, let us learn how to file an ICICI Lombard claim with ease.

Filing an ICICI Lombard Motor Insurance Claim for Windshield Replacement in Hyderabad: A Step-by-Step Guide

Gathering Essential Information

In case of an accident, the first step is to record the details of the other vehicle(s) involved, if any. This consists of vehicle make and model, registration number, colour, etc.

Next, you should ask witnesses for their names, mobile numbers, and addresses. If possible, you should also take a brief statement of what they witnessed.

This information will help identify the parties involved and at fault and facilitate the windshield insurance claim process.

Lodging the Claim

After noting the accident-related details, contact ICICI Lombard’s dedicated 24/7 call centre at 1800 2666 (toll-free number) to report the incident.

During the call, provide your ICICI Lombard motor insurance policy details and accident-related information to our customer care executive to receive guidance on the claim process.

Upon receiving the required details, the support person will provide you with the information about the motor insurance process and documents needed for processing your windshield insurance claim.

Additionally, the call centre executive will inform you about ICICI Lombard’s preferred garage partners, such as AIS Windshield Experts, for a quick, hassle-free claim experience.

Filing an FIR

In cases of theft, bodily injury, property damage, and major damages, visit the nearest police station to file an FIR (First Information Report).

This will help expedite the motor insurance process and facilitate a thorough investigation and a swift resolution to the claim.

Getting Your Vehicle Repaired

After filing the FIR, you can take your car to the desired garage for windshield repair and replacement.

Here, it is important that you choose a reputable garage, preferably from the ICICI Lombard garage network so that you can opt for a cashless claim.

Submitting the Documents

Within 24 hours of the incident, an ICICI Lombard customer service manager will contact you to begin the windshield insurance claim process.

Damage Assessment

On successful verification of documents, the customer service manager will:

• Arrange for an assessment of your vehicle’s condition.
• Get the estimate of repairs from the garage.
• Provide spot approval for the windshield repair or replacement.

Paying the Car Insurance Deductible

Once your vehicle is repaired at the preferred garage, ICICI Lombard will directly settle the repair bills with the garage, except for the specified insurance deductible amount, depreciation, etc., which you will have to pay to the garage.

What Documents Are Required for Windshield Insurance Claims in Hyderabad?

• Duly filled out and signed the ICICI Lombard motor insurance claim form.
• A copy of the vehicle’s Registration Certificate/RC book.
• A copy of the driving licence of the person operating the vehicle at the time of the accident.

Summing Up

Prioritising convenience and efficiency in the motor insurance claim process, ICICI Lombard ensures a smooth and stress-free experience featuring minimal paperwork, swift claim registration, and direct settlement with tie-up garages, such as AIS Windshield Experts.

With 100+ workshops across 60+ cities and over 1 million satisfied customers, AIS Windshield Experts ensures ICICI Lombard motor insurance customers receive quality repairs nationwide. We can also help you in end-to-end hassle-free claim processing.